Frequently Asked Questions
Everything you need to know about selling your bulk items to StockLeads.
What We Buy
What types of items do you buy?
We buy small bulk lots of clothing, phone accessories, beauty and skincare products, jewellery and accessories, toys and games, books, DVDs, video games, and small homeware items. Check our What We Buy page for the full breakdown.
What's the minimum quantity?
The minimum is 10 units. For some categories like books and DVDs, we prefer at least 20. We don't buy single items.
What's the maximum quantity?
Our maximum is around 500 units. We're not set up to handle pallets or container loads. For larger quantities, a trade buyer or auction house would be more appropriate.
Do items need to be new?
Not necessarily. We buy new, like-new, and good-condition used items. The condition does affect our offer price. We don't buy broken or non-functional items.
Do you buy from individuals and businesses?
Yes — both. Whether you're a small business clearing end-of-line stock, a charity with donated goods, or an individual having a clear-out, we're happy to take a look.
Do you buy branded goods?
Yes, branded goods are often preferable as they tend to resell better. However, we must be certain items are genuine — we won't buy counterfeit or replica goods under any circumstances.
Offers & Pricing
How do you decide what to offer?
We base our offer on what the items are likely to sell for on platforms like eBay and Vinted, minus our costs (platform fees, postage, time). Our offers are intentionally conservative — we need to make a margin to keep operating.
How quickly will I get an offer?
We aim to respond within 48 hours on business days. If you include photos, we can often respond faster as we have everything we need upfront.
Can I negotiate the offer?
Yes — you're welcome to counter-offer. We can't always increase our price, but we're happy to have a conversation. Just reply to our offer email.
How long is the offer valid?
Offers are typically valid for 7 days. If you need more time, just let us know and we'll usually accommodate that.
What if I think my items are worth more?
That's completely fair — our offers may not always meet your expectations. You're under no obligation to accept. If you believe the items can achieve more elsewhere (eBay, local auction, trade buyer), you should explore those options.
Submission & Photos
Do I need to create an account?
No — there's no account or login required. Just fill in the submission form and submit.
Can I submit multiple lots at once?
Submit a separate form for each category of item. For example, if you have clothing and beauty products, submit two separate forms so we can assess each independently.
Do I need to send photos?
Photos aren't required on the form, but they significantly help us make a faster and more accurate offer. After submitting, email photos to buy@stockleads.co.uk referencing the category and quantity.
What should I include in my description?
The more detail, the better. Include brand names, sizes (for clothing), styles or colours, any known faults, how the items were stored, and whether they have original packaging. This helps us make a fair offer without lengthy back-and-forth.
Collection & Payment
Do I need to deliver items to you?
No — we collect from you. Once you accept an offer, we'll arrange a convenient collection time. We collect across the UK.
How do I need to prepare the items for collection?
Just have them boxed or bagged and ready to load. You don't need to individually wrap items or do anything special.
How are you paid — and how quickly?
We pay via bank transfer (BACS). Payment is typically processed within 1–2 business days of collection, once we've verified the items match the description.
What if the items don't match what was described?
If there's a significant difference between the description and what we collect, we'll discuss it before paying. Minor discrepancies are usually fine — we understand descriptions aren't always perfect. Major differences (e.g. items described as 'like new' that are clearly damaged) may result in a revised offer or, in rare cases, declining the purchase.
Do you collect on weekends?
We try to be flexible. Collection times are agreed case by case — we'll find something that works for you.
Still have a question?
Email us at buy@stockleads.co.ukand we'll get back to you within 24 hours.